1eo's Privacy Policy — Your data is our responsibility

The foundation of 1eo's privacy policy is simple — we only collect what we need. When you register and use our platform, we may collect the following types of information:

Identity Information: Full name, date of birth, national ID number, or passport number. This information is collected for KYC (Know Your Customer) verification and to meet our legal obligations.

Contact Information: Mobile number and email address. These are used for account verification, security alerts, and important notifications.

Financial information: Payment method details (Mobile Banking, Nagad, Rocket, USDT wallet address). Full card numbers or bank account details are not stored with us — these go directly to the payment processor.

Technical Information: IP address, device type, operating system, browser information, and session duration. This data is used for security analysis and fraud prevention.

Gaming Activity Data: Game history, bet amounts, winnings, and bonus usage. This information is used for resolving account disputes and monitoring responsible gaming.

• Voluntarily provided data: information shared when contacting support, and survey responses.
• Automatically collected data: log files, cookies, and session data.
• Data received from third parties: identity verification agencies and payment processors.

Collected data is used solely for specific and lawful purposes. Under 1eo's privacy policy, your information may be used for the following reasons:

• Account management: Completing the registration process, verifying your identity, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals successfully, and maintaining records of financial transactions.
• Security & Fraud Prevention: Detecting suspicious activity, preventing the creation of multiple accounts, and enforcing AML policies.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Contact: Sending important updates, security alerts, and promotional information (only with your consent).
• Legal obligations: Meeting the requirements of government and regulatory bodies.
• Responsible Gaming: Monitoring unusual gaming behavior and providing assistance when needed.

1eo does not share your personal data with third parties for commercial purposes. However, limited information may be shared in certain circumstances:

We have strict data processing agreements in place with all third parties listed above. They may only use your data for the specific purposes agreed upon.

1eo uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: Maintaining login sessions and storing security tokens. The site cannot function without these.
• Performance Cookies: Page load times and error report analysis. These are entirely anonymous.
• Functional cookies: Remembering your language preference and display settings.
• Analytics Cookies: Understanding site usage patterns. This data does not reveal any personal identity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect how 1eo functions.

1eo uses multiple layers of security to keep your data safe, ensuring protection through both technical and organizational measures.

• 256-Bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are blocked automatically.
• Regular Security Audits: Periodic security audits conducted by third-party specialists.
• Data Minimization: We do not collect more data than necessary.
• Access control: Only authorized personnel are permitted to access user data.
• Backup & Disaster Recovery: Regular backups to prevent data loss.

Under 1eo's Privacy Policy, you have full rights over your personal data. Contact our support team to exercise any of the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive your data in a readable, portable format.
• Right to object: You can object to certain types of data processing.
• Opt-Out of Marketing: You can opt out of promotional communications at any time.

The 1eo platform may integrate third-party services such as payment gateways and game providers. These services have their own privacy policies and are not under 1eo's control.

We are not responsible for the data practices of these third parties. However, we only work with partners who maintain high data protection standards and meet our security requirements.

1eo strictly enforces an 18+ policy. We do not knowingly collect data from minors. If we discover that a minor has registered using a false age, all associated data will be deleted immediately and the account will be closed.

1eo retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account information: For the duration the account is active and up to 5 years after closure for legal requirements.
• Financial transaction data: 5–7 years in compliance with international AML regulations.
• KYC verification data: A minimum of 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Cookies and session data: At the end of a session or up to a maximum of 1 year.
• Support Conversations: Up to 2 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

As an international platform, 1eo may occasionally store or process your data on servers located in other countries. For any international data transfer, we ensure:

• Adequate data protection laws are in place in the destination country.
• Full encryption is maintained throughout the transfer.
• All recipient parties comply with our data protection standards.
• GDPR-compliant Standard Contractual Clauses are applied where required.

1eo reserves the right to update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified by email or in-app notification.
• You will be notified at least 14 days before any new policy takes effect.

Continued use of the platform after an update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you may request to close your account.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team. We will respond promptly and with care.